Sure BET
Our Sure BET (Bills Electronically Transferred) service is designed for members who would prefer to spend their time on something other than writing checks each month. When you sign up to pay your monthly electric bill automatically from your bank account or credit card, it saves you time. You’ll see your electric bill payment debited on your bank account or credit card statement which means one less check to write each month.
Each month the amount of the bill you receive from People's Electric Cooperative (PEC) (either electronically or in the mail) is automatically paid from your checking or savings account or via credit card on either the 10th or the 20th of each month.
This can be an average amount or the actual amount of the monthly bill.
If you are interested in signing up for the Sure BET Program and would like to know what your average monthly payment would be, just call toll-free (877) 456-3031 or (580) 332-3031.
Enroll with Bank Account
To enroll and pay with your bank account:
- Print, sign, and return a Sure BET Authorization Form (PDF)
- Send a voided check or savings account deposit slip
- Return to our office by the 1st of next month to be put on the program for the next bill
Pay with Credit Card
- Log in to your SmartHub account.
- Select Settings.
- Click Stored Payment Accounts.
- Select Add New Card.
- Enter your card information and click Submit.
- After your card has been added, you will have the option to enroll that card in AutoPay.
Restrictions
Certain restrictions may apply. Member authorizes PEC to initiate monthly payments of their electric service bill for the financial institution specified by the member. This authority will remain in effect until revoked by the member in writing. In addition, the member has the right to stop payment of charge up to five days after they have received their service bill from PEC. Member understands that both PEC and their financial institution reserves the right to terminate this payment plan or the member’s participation therein.
Delay Pay
When a member has a problem paying a bill for any reason, we try to offer viable solutions. Members who need a little extra time to make full payment of their electric bill may use our DelayPay system. DelayPay extends the due date on your notice of nonpayment by 7 extra days for the total amount of your bill.
To use DelayPaid, simply call PEC at (580) 272-1509. Follow the simple prompts by using your touch-tone phone. Your payment will be extended for at least 7 extra days. (The automated system will tell you the exact date.) For example, if the due date of your notice is February 3rd, your due date will be delayed until February 10th. Once your payment extension has been granted, you will be given a new payment due date and a confirmation number for your records.
Your first DelayPay extension within a 12 month period is free! For each monthly extension thereafter during a 12-month period, a $15 charge will appear on your statement.
If a DelayPay extension is not granted and collection action is required:
- There is a $100 charge for each collection trip made by our line technician.
- Disconnect and reconnect fees during regular business hours (Monday–Thursday, 7:30 a.m. – 5 p.m.):
- $50 for disconnection (disconnect device present);
- $50 for reconnection (disconnect device present);
- $100 disconnection (disconnect device not present);
- $100 reconnection (disconnect device not present)
- If PEC personnel are required to make a special trip to a member’s PEC location outside of the previously noted hours of 7:30 a.m. – 5:00 p.m., Monday through Thursday, an additional $75.00 after-hours fee may be added.
Financial assistance for members to pay an electric bill is available for low-income families. Visit our Payment Assistance page to see a list of various agencies that may be able to assist you.
Average Monthly Payment Program
Know ahead of time what to budget for your monthly electric bill with our Average Monthly Payment (AMP) program. We understand that the amount of electricity used by a member fluctuates throughout the year. This program is designed to help you budget for your bill by smoothing out your payments.
- Free enrollment
- Easier budget and expense management
- Reduced bill fluctuation due to hot or cold weather
- Monthly electricity usage amounts for one year must be available at your location
- People's Electric Cooperative credit history of no monthly payments received after the 20th of any month or any returned checks
An average monthly payment is calculated based on your previous 12 months of electric bills. This amount will appear as the amount due on your bill each month, helping to even out seasonal highs and lows.
We will continue to calculate your actual bill based on the applicable rate and your meter readings. Each month, your bill will show your balance forward, actual charges, and current balance. The difference between what you’ve paid and your actual usage will be reflected on the “balance forward” line of your bill.
Your AMP amount will fluctuate monthly to stay in line with your actual energy use and charges. This helps ensure your payments remain accurate and manageable throughout the year.
Balance Forward
- If the balance forward is a credit, you’re ahead.
- If the balance forward shows a positive amount, your actual usage has been higher than what you’ve paid.
- If this balance becomes higher than you can comfortably pay at one time, please contact Member Services or make an additional payment to lower your balance.
Termination & Restrictions
The AMP program may be terminated if service is disconnected, by written request from the member, or by the Cooperative if payments are not kept current. Upon termination, the entire account balance becomes immediately subject to PEC’s regular billing and collection procedures, and any applicable late-payment penalties will apply.
To enroll, contact our Member Services department by the 15th in order to be put on the program for the next billing cycle.
Certain restrictions may apply. Members understand that the amount of their monthly bill will fluctuate monthly based on average use and actual energy consumption.
PrePaid Meter Program
With our PrePaid Metering Program, members pay for electricity in advance. It is a lot like purchasing milk. You buy milk and drink a bit every day. When you notice you are running low, it is time to make a trip to the grocery store to purchase more.
If your balance is low (usually below the amount you established when enrolling), you will receive a courtesy call and email. If you have downloaded PEC’s SmartHub app, you can also elect to receive text messages.
If the account balance falls below $0, the service will be disconnected (holidays/weekends may alter disconnection time). After payment is made to bring the account back to a credit, the service will be restored.
No Late Fees
With PrePaid Metering, you are in control. Pay what you want, when you want. You will never receive a late fee, disconnection fee, or reconnection fee!
Light Rental Fees, Base Charges, & Other Fees
Fees not related to daily usage are billed out over the month. For example, if your base charge is $15, you’ll be billed 50 cents per day for the month, with any overage or undercharging collected at True Up.
- True Up occurs every 28 to 32 days, depending on weekends and holidays.
- This process ensures you are charged accurately and will refund or bill any difference in fees.
- For example, if on True Up day you have accumulated $16 in base fees due to timing, you’ll be refunded $1 (assuming a $15 base fee).
Payments can be made and balances can be checked in our offices, on our SmartHub App through our website, or by calling (580) 272-1507.
- Call (580) 332-3031, or toll-free at (877) 456-3031 to speak to a representative, who will give you a quoted amount to pay to establish your account.
- You will need a starting balance of $50 in your account plus a $50 installation fee.
- You can pay your quoted amount in person, online, or by phone.
- Your account will be activated once payment is received.