How does PEC manage calls during a widespread power outage?

During widespread outages, PEC's automated system takes members' calls at (580) 272-1500, those submitted via SmartHub, and the texting service, and routes outage information to service crews more quickly than a manual call system, helping us restore your power more efficiently.

To report outages using this automated system, you'll need your phone number currently associated with your account to be up to date with your correct telephone number(s). Your account number and location are reported automatically if you use SmartHub to report your outage. Please make sure your current phone number is on file with us. To update your phone number, you may call our phone number update service (580) 272-1508 or use our online form by visiting our Update Phone Number page.