Section 301: Billing

I. Objective:

To compute and bill each account on a periodic basis in conformity with PEC's established rates.

II. Policy Content:

To establish a billing date and due date for all electric bills/account statements to be issued.

III. Provisions:

  1. PEC will mail or deliver electronically a bill/account statement for electric services provided to the address on the member’s application for electric service or other address as updated by the member from time to time.
  2. Except for members participating in a pre-paid metering program, all bills for electric service are due and payable by the 10 th day of the following month in which the bill is issued.
  3. All balances are to be paid at PEC's office, via PEC’s automated telephone or Internet services, via PEC’s electronic draft program, or by other means that may be approved and provided by  PEC, within the time specified on the bill.
  4. Final bills shall be processed within thirty (30) days of an account being disconnected at the request of the member, an account transferred to a subsequent account holder, and/or an account disconnected for failure to comply with the Provisions listed in Terms and Conditions of Service No. 401.
  5. Failure to receive a bill in no way exempts the member from payment for electric service.
  6. Except for members participating in a pre-paid metering program, all bills presented to the member for payment become delinquent if not paid by the 10th day of the following month in which the bill is issued.. PEC may discontinue service and remove the meter for such  delinquency no sooner than ten (10) days after written notice has been mailed/sent to the member advising him/her that the bill is delinquent.
  7. If service has been discontinued for non-payment of a bill or for violation of PEC's Terms & Conditions of Service, the member shall pay all delinquent bills, collection charges, charges for restoring service, and shall be responsible for securing account in accordance with Terms and Conditions of Service No. 201 before such service is reestablished.

IV. Responsibility

It will be the responsibility of the Sr. VP - Administrative Services and Director of Member Services to properly administer these provisions.

Approved by the Board of Trustees

  • Effective Date: January 1, 1994
  • Second Revision: June 30, 2009
  • Third Revision: May 23, 2018
  • Fourth Revision: February 24, 2022