Section 302: Disputed Bills

I. Objective:

To assist members in resolving various disputes with their monthly electric bills.

II. Policy Content:

To establish a procedure for handling members’ disputed bills.

III. Provision:

  1. In the event a member disputes a bill, the member should address his/her concerns to PEC’s Member Services Department. The dispute need not be in writing unless requested by member or People’s Electric.
  2. Until the dispute is resolved, PEC will postpone disconnecting service for
    nonpayment until conditions in C and D below have been met.
  3. If the member’s request has been responded to and his/her concerns have been addressed, the member should pay his/her electric bill in full within five (5) business days of receiving PEC's response in order to avoid electric service from being disconnected. If member is participating in PEC’s PrePaid meter program, member should bring account to a credit status within five (5) business days.
  4. Should the member continue to dispute the bill, he/she can request a decision by PEC's Board of Trustees by posting a deposit sufficient to cover the disputed amount.
  5. PEC's Board of Trustees shall have the final decision in resolving any dispute.

IV. Responsibility

It will be the responsibility of the Sr. Vice President of Administrative Services, and Vice President of Member Services to properly administer these provisions.

Approved by the Board of Trustees

  • Effective Date: January 1, 1994
  • Second Revision: June 30, 2009
  • Third Revision: June 28, 2018