Section 303: Billing Adjustments

I. Objective:

To allow certain adjustments in meter readings and bills resulting from the member's error, untimely meter reading(s), member's equipment failure, delays in mail to PEC and/or meter inaccuracies.

II. Policy Content:

To establish a procedure to properly manage various adjustments in meter readings and bills rendered for electric energy.

III. Provisions:

  1. While estimated or inaccurate meter readings are corrected during the monthly billing process after accurate readings are obtained, members may request a pre-billing adjustment to the account, resulting in a more accurate bill.
  2. When payments were mailed on time according to the member’s statement and there is no evidence to the contrary, the late penalty may be waived one (1) time per every twelve (12) month billing period.
  3. When excessive or abnormal bills are created due to excess usage from electric equipment connections being improperly made, faulty equipment or some other factor beyond the member's control, an adjustment may be made. The adjustment will be based on the excess kWhs being charged at the actual delivered cost of power from PEC's power supplier(s).
  4. Fast meters, slow meters, non-registering meters and incorrect register/multiplier on a meter shall be adjusted in accordance with Terms and Conditions of Service No. 505.
  5. Any adjustments over $500 must be approved by the Director of Member Services

IV. Responsibility

It will be the responsibility of the Exec. VP/CEO, Sr. VP - Administrative Services, and Director of Member Services to properly administer these provisions.

Approved by the Board of Trustees

  • Effective Date: January 1, 1994
  • Second Revision: June 30, 2009
  • Third Revision: July 26, 2018
  • Fourth Revision: February 24, 2022