I. Objective:
To establish a policy to facilitate the handling of accounts in the event a meter is found to have an incorrect register, connection, multiplier or constant.
II. Policy Content:
It shall be the policy of PEC to refund all overcharges due to incorrect register, connection, multiplier or constant for a member's meter. In the event a PEC member has been undercharged, PEC will charge no more than the previous six (6) months' usage, unless it can be established that the error was due to a specific cause on a reasonably certain date, in which case the charge shall be computed from that date.
III. Provision:
A. Errors adverse to member (overcharges):
- If an incorrect register, connection, multiplier or constant to a member's meter results in an overcharge, PEC shall refund the excess charge for the full period of time as can be determined.
- A refund will be credited to the member's account to be reflected on the next monthly bill. A letter of explanation will accompany the bill.
B. Errors adverse to PEC (undercharges):
- If an incorrect register, connection, multiplier or constant to a member's meter results in an undercharge, PEC shall attempt to collect the amount determined to be undercharged up to a maximum of six (6) months, unless it can be established that the error was due to a specific cause on a reasonably certain date, in which case the charge shall be computed from that date.
- The member shall be notified either by personally contacting the member or, as an alternative, a letter shall be addressed to the member with an explanation of the problem. The member will be allowed to pay the undercharge in installments over a reasonable period of time.
- No interest penalty shall be charged on the amount determined to be undercharged.
IV. Responsibility
It will be the responsibility of the Executive VP/CEO, Sr. Vice President of Administrative Services, and Vice President of Member Services to properly administer these provisions.
Approved by the Board of Trustees
- Effective Date: January 1, 1994
- Revision Date: July 27, 2009
- Revision Date: July 26, 2018