If a DelayPay extension is not granted and collection action is required:
There is a $100 charge for each collection trip made by our line technician.
Disconnect and reconnect fees during regular business hours (Monday–Thursday, 7:30 a.m. – 5 p.m.):
$50 for disconnection (disconnect device present);
$50 for reconnection (disconnect device present);
$100 disconnection (disconnect device not present);
$100 reconnection (disconnect device not present)
If PEC personnel are required to make a special trip to a member’s PEC location outside of the previously noted hours of 7:30 a.m. – 5:00 p.m., Monday through Thursday, an additional $75.00 after-hours fee may be added.
To use DelayPaid, simply call PEC at (580) 272-1509. Follow the simple prompts by using your touch-tone phone. Your payment will be extended for at least 7 extra days. (The automated system will tell you the exact date.) For example, if the due date of your notice is February 3rd, your due date will be delayed until February 10th. Once your payment extension has been granted, you will be given a new payment due date and a confirmation number for your records.
Your first DelayPay extension within a 12 month period is free! For each monthly extension thereafter during a 12-month period, a $15 charge will appear on your statement.
