Terms & Conditions

I. Objective:

To establish a framework for maintaining and improving electric service reliability through defined performance standards, reporting practices, and oversight by the Board of Trustees.

II. Policy Content:

To list and determine the various practices and set of standards for People’s Electric Cooperative (PEC) to provide an acceptable level of service reliability to its members and define the reporting parameters.

III. Provision:

1. Vegetation Management Plan
   PEC will maintain a Vegetation Management Plan, which will be reviewed by the Board of Trustees on an annual basis.
2. Reliability Program Reporting
   1. PEC shall submit a monthly report to the Board of Trustees detailing the Industry Standard Reliability Indices in accordance with the most current version of IEEE Standard 1366.
      Reports shall also include information related to any major events impacting system reliability.
   2. Annually, PEC shall perform an analysis of the worst-performing five percent (5%) of circuits, as identified by outage cause codes, to assess whether immediate corrective actions are necessary to improve reliability performance.
      PEC shall also provide a summary of all equipment-related outages and associated cause codes for the preceding 12-month period as part of its regular reporting.

IV. Responsibility

It will be the responsibility of the Exec. VP/CEO, Sr. Manager of Distribution Operations, and Operating Services Unit Manager to properly administer this policy.

This policy supersedes and cancels all other existing policies and instructions which may conflict with its provisions.

Approved by the Board of Trustees

• Effective Date: June 25, 2004
• Revised Date: August 28, 2009
• Revised Date: August 27, 2020
• Revised Date: September 25, 2025

I. Objective:

To define the types of electric service available from PEC.

II. Policy Content:

To list the various types of electric circuits available and their characteristics.

III. Provision:

A. Types of Electric Service

The type of electric service which will be furnished to the member will depend on the location, size and type of load to be served. It is recommended that the member obtain from PEC the phase and voltage of the service that will be furnished before proceeding with the purchase of motors or other equipment. Also, the point of delivery on the premises served must be determined before the member’s wiring installation is made.

PEC renders 60 hertz (Hz) service from circuits of the following characteristics:

• Nominal Service Voltage - Type of Service
• 120VAC: Single Phase, 2 wire*
• 120/240VAC Single Phase, 3 wire
• 240/480VAC: Single Phase, 3 wire
• 120/208VAC: Three Phase, 4 wire wye
• 120/240VAC: Three Phase, 4 wire delta
• 240/480VAC: Three Phase, 4 wire delta
• 277/480VAC: Three Phase, 4 wire wye
• 2400/4160VAC: Three Phase, 4 wire wye
• 7200/12470VAC: Three Phase, 4 wire wye
• 14400/24940VAC: Three Phase, 4 wire wye

*No longer provided for new services.

The preceding voltages are standard types of service supplied by PEC, where available, and when all contract terms and conditions of service have been agreed to by the member and PEC.

B. Other Types of Electric Service

The member may request and at PEC discretion receive service at a voltage other than those listed in III. A. when available and at the option of PEC.
If a special voltage is required by the member and PEC chooses not to make such voltage available, it shall be the member’s responsibility to install his/her own equipment at his/her expense which will transform the provided service voltage to the required level. Any such equipment installed must meet the approval of the Cooperative prior to being placed in service.

C. Motor Starting Requirements

Motors may be started across-the-line if the starting requirement does not exceed 10 kVA for single-phase service and 50 kVA for three-phase service. Groups of motors starting simultaneously shall be classed as one motor.

Across-the-line motor starting requirements larger than those shown above may be permitted in certain circumstances. If requested by member, PEC will perform studies to determine the maximum starting capacity for each specific installation.

If the starting of a motor or group of motors should have a disturbing influence on service to other members, PEC shall reserve the right to require the member to install suitable equipment, at his/her own expense, that will reduce the disturbing effect to levels or limits acceptable to PEC.

D. Low Power Factor Equipment

Should the member install any electrical device or devices creating a low power factor, PEC may require the member to provide at his/her own expense power factor corrective equipment which will maintain the power factor of each such device at not less than ninety percent (90%).

E. Harmonic Distortion

Where equipment is operated in such a manner that the harmonic distortion has a disturbing influence on the service to other members, PEC shall reserve the right to require the member to install suitable equipment, at his/her own expense, that will isolate or reduce the disturbing effect to levels or limits acceptable to PEC.

IV. Responsibility

It will be the responsibility of the Sr. Manager of Engineering, Director of New Construction, and Director of Construction Design & Reliability to properly administer these provisions.

Approved by the Board of Trustees

• Effective Date: January 1, 1994
• Revised Date: August 28, 2009
• Revised Date: June 25, 2020
• Revised Date: January 22, 2026

I. Objective:

To set forth various guidelines/responsibilities for PEC's members in establishing electric service.

II. Policy Content:

To establish both wiring and equipment requirements for the member, their responsibilities to oversee PEC's property, and to notify PEC of any significant changes in electric load.

III. Provisions:

A. Member’s Wiring

All electric wiring and equipment installed on the member’s side of the “point of delivery” shall be at the member’s expense and shall be installed and maintained in accordance with requirements of the National Electrical Code as adopted by PEC in its Terms and Conditions of Service, and with all requirements prescribed by governmental authority having jurisdiction thereof. PEC reserves the right to refuse to connect to any wiring or apparatus which does not meet these requirements, and PEC may, without further notice, discontinue service to any member when a defective condition of wiring or equipment upon the premises of the member is discovered.

PEC will not be responsible for any loss, injury or damage which may result from defects in electric wiring or equipment on the member’s premises. In addition, PEC may refuse to make a connection when it has information or cause to believe that any installations on the member’s premises are unsafe.

B. Member Distribution Pole

If a member served by PEC requires a distribution pole as his/her point of service and is unable to obtain it elsewhere, PEC will, upon request, provide and install a distribution pole. However, all costs chargeable to the member must be paid in advance at PEC’s office prior to release of the job to install or sell the distribution pole to the member. At the point of installation, pole becomes member’s responsibility.

C. Number of Services to a Building

In general, a building or other premises shall be served through only one set of service conductors.

At the option of PEC, more than one service to a single member at one location will be permitted when the physical or electrical characteristics of the facilities served require more than one service in the interest of good engineering and operating practices.

D. Point of Attachment to Building or Pole

The point of attachment of a service drop to a building shall not be less than ten feet (10') from the ground. For structures of more than one story, the point of attachment of the service drop shall not be less than fifteen feet (15') or more than twenty-five feet (25') above the ground. All attachments shall be at a height to permit a minimum clearance for conductors as required by the National Electrical Safety Code (NESC).

E. Support for Service Drop Attachment

When service wires are attached to a building or pole, a substantial means of support and attachment is to be provided by the member or his/her contractor. The type and location of the support shall be coordinated with an authorized representative of PEC.

In case the building or pole is not of sufficient height for conductors to be at least ten feet (10') from the ground, the member shall furnish, install and maintain an adequate fixture to which the service wires may be attached.

F. Service Entrance Wiring

Service entrance wiring raceways are to be terminated on the exterior of the building at a point six inches (6") or more above the service drop attachments to prevent the entrance of moisture. The service entrance and the service drop conductor connections are to be made at a point below the level of the rain-tight service head.

The member's service entrance conductors shall extend not less than thirty inches (30") outside the service head to permit proper attachment to the service drop wires.

Service entrance conductors shall be carried in approved metal raceways, and the distance to the main switch shall be as short as possible. The size of the raceway and ampacity of the conductors shall be maintained between the service head and the main disconnect device.

The size, capacity and installation of the electric service entrance and related equipment shall be in conformity with the requirements of the National Electrical Code, PEC's rules and regulations and any applicable local codes.

G. Type of Service Connection

All lighting and power installations shall be either three (3) wire or four (4) wire connections, and the member's wiring shall be arranged so that all single-phase and three-phase service shall be taken through one meter.

H. Location of Meters

In general, all meters will be located outdoors, whether on a building or a pole. Exact locations will be coordinated with the member by PEC’s personnel. A meter, when installed, shall be readily accessible to authorized PEC personnel for meter reading, testing and maintenance and shall not be subject to severe vibration, dust, vapors, or corrosive liquids. A meter shall not be placed in a location where it may be damaged or where it will cause inconvenience to either the member or PEC personnel.

All meters shall be installed so that the center of the meter cover will not be more than five and one-half feet (5 ½’) nor less than four and one-half (4 ½’) above the ground at final grade following any construction being done. Meters installed on a pedestal, designed for underground service or installed on a pad mounted transformer may be at no less than two and one-half feet (2 ½’) above final grade if construction and installation conditions so require. Under no circumstances shall any meter be moved or relocated except by authorized PEC personnel.

All meters and associated equipment will be maintained by PEC and remain its property.

I. Instrument Transformer Metering Installation

At the discretion of PEC, service may be metered with instrument transformers. In every case, the type of metering to be installed and the location of the meter shall be determined by PEC.

J. Inspection of Member's Electric System

PEC shall have the right, but does not assume the duty nor liability, to inspect the member's electrical facilities from time to time, and to refuse to commence or continue service if an installation fails to meet code requirements, is defective or hazardous or for any other reason considered to be an unsafe operating condition.

K. Load Balance

In every instance, where possible, the member's wiring installation shall have a sufficient number of branch circuits, and be so connected that the load is as balanced as is practical.

L. Grounding

The member's wiring system shall be effectively grounded as required by the National Electrical Code and by means and methods specified therein.

M. PEC's Equipment

The member shall not permit anyone who is not an agent of PEC to remove or tamper with PEC's property.

N. Changes in Member's Electrical Equipment

In the event a member shall add to the size of his/her electrical equipment, he/she shall notify PEC so that its transformer, meter and other related equipment may be enlarged sufficiently to care for the increased load. The cost of any such modifications shall be the member’s responsibility and be paid upfront.

IV. Responsibility

It will be the responsibility of the Sr. Manager of Engineering, Director of New Construction, and Director of Construction Design & Reliability to properly administer these provisions.

Approved by the Board of Trustees

• Effective Date: January 1, 1994
• Revised Date: August 28, 2009
• Revised Date: May 28, 2020
• Revised Date: April 23, 2026

I. Objective:

To define the "point of delivery" where the member attaches to PEC's electric system and receives service.

II. Policy Content:

To establish guidelines for connecting PEC's electric facilities with our members to form a "point of delivery."

III. Provision:

1. The point of delivery of electric service shall be at the point at which the electric supply system of PEC connects to the wiring system of the member.
2. For overhead or underground construction, the point of delivery is that point where PEC’s overhead service drop connects to the member’s service conductors, whether on a building, structure, pole or pedestal.
   1. Where the point of delivery is on a pole, it shall be the responsibility of PEC to furnish and install the pole serving as the point of delivery. The pole shall be installed at a location designated by PEC’s personnel. Any further relocation of facilities shall be at the member’s expense.
      PEC will install the necessary meter loop on its pole. When the pole is to be used as the member’s distribution point, the member will, at his/her own expense, furnish all wire, pipe, disconnects, or other equipment required to serve his/her electrical needs. All wiring installed on PEC’s pole will be the member’s responsibility, with the exception of PEC’s meter loop, and shall meet the requirements of the National Electrical Code as well as the regulations and rules of PEC.
   2. Where point of delivery is on a building or other structure, the overhead point of delivery will normally be at the weatherhead of the electric service entrance. The underground point of delivery will be the source side of the member’s meter base.

IV. Responsibility

It will be the responsibility of the Sr. Manager of Engineering, Sr. Manager of Distribution Operations, and Director of Construction Design & Reliability to properly administer these provisions.

Approved by the Board of Trustees

• Effective Date: January 1, 1994
• Revised Date: August 28, 2009
• Revised Date: April 23, 2020
• Revised Date: April 23, 2026

I. Objective:

To recover the costs associated with implementing and maintaining an automated deferred payment extension system and to establish fees for using that system.

II. Policy Content:

To establish the fees which will be assessed to a member’s account when the member requests a payment extension past the cutoff date.

III. Provision:

1. PEC will offer members the option of extending the due date of their payment 7 days past the cutoff date. During any 12-month period, each member may receive one extension at no charge. All payment extension requests that exceed the one at no charge will be billed a fee.
2. Members using PEC’s automated deferred payment extension system will be assessed a fee of $15.00 for each extension requested that exceeds the one allowed at no charge during any 12-month period.

IV. Responsibility

It will be the responsibility of the Sr. Vice President of Administrative Services and the Director of Member Services to properly administer these provisions.

Approved by the Board of Trustees

• Effective Date: January 1, 2004
• First Revision Date: July 27, 2009
• Second Revision Date: May 30, 2019
• Review Date: June 22, 2023
• Third Revision Date: November 19, 2025
• Third Revision Effective Date: February 1, 2026

I. Objective:

To recover the costs associated with PEC performing various tasks outside its normal routine.

II. Policy Content:

To establish a fee or basis to be charged to a member's account or the general public for services provided by PEC for various tasks normally considered outside the scope of normal rates, charges, fees, etc.

III. Provision:

A. Temporary Service

A member requiring temporary service shall pay the regular rates applicable to the class of service rendered for all energy used and, in addition, pay the installation and removal costs.

B. Provide Clearance for House & Equipment Moves

Where a house, structure or equipment is to be moved upon, across or over roadways or along a way over which electric wires are in place, advance notice in writing is to be made to PEC of the dimensions of the object being moved, the time it will be moved and the exact route over which it will be moved.

Payment shall be made in advance to PEC for the cost of providing clearance of electric lines for the move. Such payment shall be the estimated actual cost of PEC personnel, vehicles and equipment required to provide the necessary clearance for the mover.

In no case shall anyone other than authorized PEC employees remove, cut, raise or handle any wires in connection with the moving and providing of clearance.

C. Security Light - Relocation

Following the installation of a security light on an existing pole, PEC will, upon request, relocate the light for a charge of $100.00 if made for the benefit of the member and at his/her request.

Relocation of a security light, when requested by the member and involving other facilities installed to serve the light, shall be paid for by the member. Such charges shall be those actually incurred by PEC in the relocation of the light and related facilities.

Any such costs may be waived by PEC, if justified.

D. Relocation of PEC Facilities

1. Members
   1. Upon request from a member to move or relocate power line poles, anchors, services, meters, etc., each request will be investigated and considered individually.
   2. If such move is necessary and will improve the quality of service, eliminate hazardous conditions or prevent a recurrence of tampering or diversion of electric service, PEC may bear part or all of the cost of relocation. The amount of such expense to be paid by the member, if any, will be determined by PEC.
   3. Where the relocation is solely for the benefit and convenience of the member, the cost will be borne entirely by the member.
   4. Relocation of a meter installed on a building, house or structure to another place on the building, house or structure shall be paid for by the member.
   5. All costs due from the member must be paid in advance prior to construction taking place.
2. Non-Members
   1. When requests for relocation are received from non-members, the Cooperative will make the sole determination as to whether any facilities will be relocated unless required by law.
   2. Once the Cooperative has made a determination to relocate facilities, a cost will be computed for such relocation and provided to the requestor. The total cost will be borne by such requestor. All such costs shall be paid prior to the relocation of the facilities.
   3. Where the Cooperative's facilities are located on public right-of-way (along streets, roads or highways), and a request to relocate is received from a government agency (city, county, state or federal), such relocation shall be accomplished as required by law.
   4. Where the Cooperative's facilities are located on private property and a request is received from a government agency to relocate such facilities, appropriate charges shall be calculated and arrangements for payment shall be made with agency.

E. Work Beyond Point of Delivery of Service

PEC shall perform no work for a member beyond the "point of delivery" of electric service except as provided below.

Work beyond "point of delivery" may be performed, when necessary, during an emergency if by doing so it will prevent possible injury or death to people and animals, avoid damage to property and equipment or expedite the initiation of service. PEC will charge the member in these instances all related costs and a "trip charge" per Terms and Conditions of Service Policy No. 603.

F. Alternative Standard Meter Options

People’s Electric Cooperative installs and maintains a metering system capable of remote communication by two different methods, radio frequency (RF) or powerline carrier (PLC). PEC understands that, from time to time, members may wish to opt out of meters using RF communication or opt out of such RF meters being placed on their homes. Members wishing to opt out of an RF meter will be metered using the alternative to PEC’s standard RF meter which is the PLC meter.

Members opting out of the use of an RF meter on their service must complete and sign the appropriate forms.

G. Meter Seal Tampering

A charge of fifty dollars ($50.00) will be assessed when a meter sealing device is open, broken or missing to cover inspection, resealing or locking the metering equipment on the member/consumer’s premises. This charge will be waived if lock is open/broken due to being weather-worn, etc. If the meter seal must be replaced a second time, a $100.00 “trip charge” will be assessed.

IV. Responsibility

It will be the responsibility of the Senior Manager of Engineering, Senior Manager of Distribution Operations, Distribution Services Unit Manager, and the Director of Member Services to properly administer these provisions.

This policy supersedes any existing policy that may conflict with the provisions of this policy.

Approved by the Board of Trustees

• Effective Date: January 1, 1994
• First Revision: January 28, 1994
• Second Revision: September 27, 1996
• Third Revision: July 27, 2009
• Fourth Revision: August 22, 2013
• Fifth Revision: December 26, 2019
• Sixth Revision: July 27, 2023
• Seventh Revision: April 23, 2026

I. Objective:

To recover the costs associated with PEC making special trips to the member's account location.

II. Policy Content:

To establish a fixed fee to be assessed to the respective member's account when PEC encounters unique requests or requirements to make a trip to a member's account location.

III. Provision:

1. If PEC personnel are required to make a special trip to a member’s PEC location – not related to a standard service repair request or known power outage – a charge of one hundred dollars ($100.00) will be assessed to the member’s account. This will include such requests as the following:
   1. To collect on an account for nonpayment.
   2. To restore service between 7:30 am to 5:00 pm, Monday through Thursday to an account which was disconnected for nonpayment or for violation of PEC’s Terms and Conditions.
   3. To respond to a power outage, low voltage issue, or other such “trouble call” reported by a member between 7:30 am to 5:00 pm, Monday through Thursday when the issue is on the member’s side of the meter.
   4. To provide a meter test at the request of the member. No charge will be made if the meter is found to be defective or to register improperly.
   5. To set a meter at the time of new service initiation or tie-in service to a new construction location between 7:30 am to 5:00 pm, Monday through Thursday. There will be no charge to tie-in service to a new construction location if only a single trip is required to perform the tie-in between 7:30 am to 5:00 pm, Monday through Thursday.
   6. If PEC personnel are required to make a special trip to a member’s PEC location outside of the previously noted hours of 7:30 am – 5:00 pm, Monday through Thursday, an additional $75.00 after-hours fee may be
      added.
2. Any exception or deviation to this policy must be approved by the Director of Member Services, or Senior Management.

IV. Responsibility

It will be the responsibility of the Sr. Vice President of Administrative Services and Director of Member Services to properly administer these provisions.

Approved by the Board of Trustees

• Effective Date: January 1, 1994
• Revised Date: March 31, 2003
• Revised Effective Date: May 1, 2003
• 2nd Revision: July 27, 2009
• 3rd Revision Date: October 25, 2018
• 4th Revision Date: June 22, 2023
• 5th Revision Date: December 19, 2024

I. Objective:

To recover the costs associated with PEC handling returned checks.

II. Policy Content:

To establish a fixed fee to be added to the respective member's account when PEC experiences a returned check.

III. Provision:

A fee of thirty dollars ($30.00) will be applied to a member’s account for any check issued as payment for deposit(s), electric service or other transaction when returned to PEC marked "Insufficient Funds" (NSF), "Account Closed" or other reasons caused by the member that result in additional handling costs to PEC.

IV. Responsibility

It will be the responsibility of the Sr. Vice President of Administrative Services, Director of Member Services, and the Director of Member Payment Services to properly administer these provisions.

Approved by the Board of Trustees

• Effective Date: January 1, 1994
• Revised Date: February 22, 2002
• Revised Effective Date: March 1, 2002
• 2nd Revised Date: July 27, 2009
• 3rd Revised Date: August 23, 2018
• 4th Revised Date: June 22, 2023

I. Objective:

To establish a policy to facilitate the handling of accounts in the event a meter is found to have an incorrect register, connection, multiplier or constant.

II. Policy Content:

It shall be the policy of PEC to refund all overcharges due to incorrect register, connection, multiplier or constant for a member's meter. In the event a PEC member has been undercharged, PEC will charge no more than the previous six (6) months' usage, unless it can be established that the error was due to a specific cause on a reasonably certain date, in which case the charge shall be computed from that date.

III. Provision:

A. Errors adverse to member (overcharges):

1. If an incorrect register, connection, multiplier or constant to a member's meter results in an overcharge, PEC shall refund the excess charge for the full period of time as can be determined.
2. A refund will be credited to the member's account to be reflected on the next monthly bill.

B. Errors adverse to PEC (undercharges):

1. If an incorrect register, connection, multiplier or constant to a member's meter results in an undercharge, PEC shall attempt to collect the amount determined to be undercharged up to a maximum of six (6) months, unless it can be established that the error was due to a specific cause on a reasonably certain date, in which case the charge shall be computed from that date.
2. The member shall be notified either by personally contacting the member or, as an alternative, a letter shall be addressed to the member with an explanation of the problem. The member will be allowed to pay the undercharge in installments over a reasonable period of time.
3. No interest penalty shall be charged on the amount determined to be undercharged.

IV. Responsibility

It will be the responsibility of the Exec. VP/CEO, Sr. VP - Administrative Services, Director of Member Services, and Senior Manager of Distribution Operations to properly administer these provisions.

Approved by the Board of Trustees

• Effective Date: January 1, 1994
• Revision Date: July 27, 2009
• Revision Date: July 26, 2018
• Revision Date: February 22, 2024

I. Objective:

To properly account for each PEC meter, account history, and test results.

II. Policy Content:

To establish adequate records to identify all meters in use, service location, and testing performed.

III. Provision:

1. Current records shall be kept, systematically arranged, of the identification number of each watt-hour meter and the location of the meter.
2. Test records will be maintained on each meter. Each record shall contain the following:
   1. Sufficient information to identify the meter.
   2. The date of the test.
   3. Reading of the meter.
   4. Results of the test.

IV. Responsibility

It will be the responsibility of the Sr. Manager of Distribution Operations, Field Services Unit Manager, and the Director of Technical Services to properly administer these provisions.

Approved by the Board of Trustees

• Effective Date: January 1, 1994
• Revision Date: July 27, 2009
• 2nd Revision Date: January 23, 2020
• 3rd Revision Date: September 26, 2024