Report outages and receive notifications on the status of your power restoration from the palm of your hand
There are usually 2 things the typical electricity consumer wants to know when the power unexpectedly goes out:
- Does my provider know I’m out of power?
- How long will it take for my service to be restored?
People’s Electric Cooperative (PEC) strives to provide the most reliable electric delivery service possible, but there are times — for instance, when storms ravage our area during an ice storm — when Mother Nature can create issues. Fortunately, the electric cooperative has a number of ways to report an outage and has an option that allows members to quickly text their outage conveniently from their mobile telephones.
“Today’s consumers rely on mobile technology for a myriad of conveniences and necessities, so we wanted to make sure we leveraged that vehicle so our members could, on those rare occasions when the lights go out, report their outages as efficiently as possible,” said PEC CEO and executive vice president Kevin Wood. “This free service allows members with five or fewer accounts to report their outages in a manner that goes directly to our outage management system so that a crew can be dispatched as quickly and safely as possible,” he added. 920100101
It’s essential that PEC have the mobile phone number associated with an account. Register your mobile phone number with the cooperative’s information system today by contacting our office at (580) 332-3031, between the hours of 7:30 a.m. to 5:30 p.m. Monday through Thursday; 8 a.m. to 12 p.m. on Friday, or visit our Update Phone Number page to register your mobile phone number.
This service provides an alternative to calling us in an outage situation and is just as accurate as reporting via phone call.
To Opt-In
First, members must opt-in to utilize PEC’s outage texting service. To accomplish this, text the word “peoplesout” to 85700. A response will be generated confirming your service location. Confirm service location by texting “A”.
To Text Your Outage
Once a member has opted in to the outage texting service, reporting is simple: Text “Out” to 85700, then follow the prompts. When service is restored, members will receive a confirmation text that power has been restored. Members can text the word ‘Status’ after they’ve reported their outage to follow restoration progress.
To Opt-Out
Members can opt out of the service easily by texting “Stop” at any time. Message and data rates may apply. Members should check with their carriers to determine fees for their plans. 252000202
To have the outage texting number readily available, it’s also a good idea to create a new contact on your mobile device for PEC’s outage texting number.